-=PCTechTalk=- Re: NAV
- From: Beverly Hahn <bhahn@xxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Tue, 08 Feb 2005 18:31:12 -0500
Thanks, Cris. Where did you find the new live update component to
install? When I inserted my disk, I only saw a full installation.
Sorry to be so dense!
Beverly
Cris wrote:
>I don't recall where it is, but on the symantec web site, there is a place
>that you can run a check on your norton anti-virus. Maybe it's under support.
>I ran it on mine once and it told me that I needed to uninstall only my live
>update, and to install the new live update component. That was when mine
>wasn't updating on its own.
>Cris
>----- Original Message -----
>From: Beverly Hahn
>To: pctechtalk@xxxxxxxxxxxxx
>Sent: Saturday, February 05, 2005 12:41 PM
>Subject: -=PCTechTalk=- Re: NAV
>
>
>
>Beverly Hahn wrote:
>
>>Help! Instead of renewing my NAV subscription from 2001, I purchased
>>and installed Norton Internet Security 2005. The Automatic Update
>>does not work, and when I try to update manually I get the error
>>message: LU1803--Live Update failed while getting your updates. Live
>>Update had an internal error while getting your updates. Your
>>Symantec programs were not updated. If it fails again, you should
>>reinstall Live Update. This happened last week when a security alert
>>came through. So I uninstalled and reinstalled as directed. Then I
>>had to get the updates, which took a very long time. This week when I
>>was doing my weekly computer maintenance and updates for NAV, Adaware,
>>Spybot, Spyguard, Windows, etc, I again received the above error
>>message. I can again uninstall, reinstall and update, but this is
>>very time consuming. I would like not to have to do this and to have
>>Automatic Live Update to work properly. Any suggestions, please?????
>>The only info I got from their customer service bulletins was to
>>uninstall, reinstall and update.
>>
>>Thanks,
>>Beverly
>>
>
>
>
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