-=PCTechTalk=- Re: Internet Explorer not functioning

  • From: Gman <gman.pctt@xxxxxxxxx>
  • To: <pctechtalk@xxxxxxxxxxxxx>
  • Date: Thu, 12 Jun 2008 19:50:14 -0400

Actually, I thought I saw a couple more suggestions sent in for you to try, 
but now I can't find them.  So, here is one more from me instead.     lol

First, open up Regedit and go to Edit > Find.  The 3 "Look at" boxes should 
all be checked, but the very bottom box (Match ...) should not.  Enter the 
term 'Welcome.htm' and then click on the Find Next button to start the 
search.  If you get a hit, take a screenshot and upload it to me (link 
below).  Then, press your F3 key to continue looking for another hit.  If 
you get another, grab the screen and send that, too.  Continue using F3 to 
look or more until you eventually get a pop-up that tells you that you've 
reached the end of the registry.  I should receive a screenshot for each hit 
you find, so it will be easiest to just name them by numbers (1.jpg, 2.jpg, 
etc.).  I'll know what they are just by looking at them.  I just ran the 
same query on my own registry and it didn't find any.


"The only dumb questions are the ones that are never asked"

----- Original Message ----- 
From: "Jan Robey" <hrstreak@xxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, June 12, 2008 12:13 PM
Subject: -=PCTechTalk=- Re: Internet Explorer not functioning

> Hello G,
> I went back & reread & followed each step very carefully, but nothing is
> different.  As far as questions, the only thing I glean from the message 
> are
> steps to follow but no further questions unless you would like to know the
> process from start to finish.
> The problem is that Internet Explorer's Homepage may have been set to a 
> file
> on your computer. The file doesn't exist anymore. This can happen when you
> either installed or uninstall AOL Tool Bar. It may have changed your Home
> Page to a file stored on your computer. This file is located inside
> "C:\Program Files\AOL Toolbar\". The name of the file is "welcome.html". 
> You
> remedy this problem by changing your home page.
> My results:  I already set the home page to Google some time ago.  I went 
> in
> to look & it was still Google so I closed it & went to the next step.
> If this doesn't work then you can try to disable the AOL Toolbar inside of
> Internet Explorer. Go to the "Tools" menu then click "Manage Add-Ons" over
> to "Enable or Disable Add-Ons" then click drop down box at the top of the
> dialog box and go to "Add-Ons that have been used by Internet Explorer" 
> find
> the AOL Toolbar and click Disable button at the bottom of the dialog box.
> When finished click "Ok" and close out Internet Explorer then re-open
> Internet Explorer and see if it goes away.
> My results:  Did each of the above & found no mention of AOL.
> If this doesn't work then try run Internet Explorer without Add-Ons. This
> is
> done in two different ways . If you are using "Classic" windows look you 
> go
> to "Start" - > "Programs" -> "Accessories" -> "System Tools" and click on
> "Internet Explorer (No-Add-ons). If you are not using "Classic" windows 
> look
> then you go to "Start" - > "All Programs" -> "Accessories" -> "System 
> Tools"
> and click on "Internet Explorer (No-Add-ons). See if it goes away.
> My results:  Did each of the above & found no mention of AOL.
> [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
> "First Home Page" = C:/Program Files/AOL Toolbar/Welcome.html
> My results:  Did each of the above & found no mention of first home page 
> or
> AOL.
> Anyway, there are two ways to fix this. Option 1 is to delete this key in
> its entirety. If you do this, you will once again be able to set your home
> page inside IE under Tools/Internet Options.
> My results:  There was key there to delete
> Option 2 is to hard code the URL you want to be your home page in place of
> AOL's Welcome.html file name.
> [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main]
> "First Home Page" = http colon slash slash www dot aol dot com
> (Note that colons and slashes should be replaced by actual punctuation)
> After this change, when she opens IE, there are no more error messages and
> her beloved AOL webpage opens up straight away.
> My results:  There was key there to do anything to.
> G, are these the questions you wanted me answer? 

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