-=PCTechTalk=- Re: Fw: Best Buys Return Policy
- From: "Lilian" <lilian.oswaldocruz@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 5 Jun 2008 14:51:44 -0300
Don´t these stores have display items where you can see them working and
check the details and/or manuals?
Lil
----- Original Message -----
From: Don101
To: pctechtalk@xxxxxxxxxxxxx
Sent: Thursday, June 05, 2008 11:02 AM
Subject: -=PCTechTalk=- Re: Fw: Best Buys Return Policy
That is indeed a problem. However, at Wal-Mart we lose money on every TV we
sell. The small margins (or even negative margins) are such that any
"profit" is not enough to cover the cost of getting the TV to the store.
We make more money when they buy the TV somewhere else and buy the
accessories from us.
Which retailers provide their employees the sort of training you describe?
I want to shop there. And work there.
Don
----- Original Message -----
From: "Larry Southerland" <larrysoutherland@xxxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 8:49 AM
Subject: -=PCTechTalk=- Re: Fw: Best Buys Return Policy
>I agree. However, the brick and mortar stores have a "problem:" assume
>that
> they hire competent salespeople who read the manuals and play with the
> products, attend training classes, etc. They have to pay these people
> more
> than the people who aren't competent. That means that the prices have to
> be
> higher to reflect the seller's higher costs (e.g., commissions).
> Customers
> then come into the store, pump the salespeople for information and then
> purchase from some internet company which has a lower price, free shipping
> and no sales tax. While this may not be true in a particular case (like
> you), this happens a whole lot in retail. There are no free lunches.
> They
> internet, which has lead to more-readily available information, better
> competitive prices, etc. has also lead to greater pressures (e.g., lost
> sales, lower margins, etc.) on brick and mortar stores.
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