-=PCTechTalk=- Re: Fw: Best Buys Return Policy
- From: "Don101" <don101@xxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 5 Jun 2008 09:28:38 -0400
That is what I hate the most about my co-workers in the electronics
department. They will help customers select a product but do not ask
questions or explain limitations or offer options to insure the product
selected will make (and KEEP) the customer happy.
I can't count the number of times a customer has asked me for help with a
product a co-worker sold but let the customer leave without the correct
cables or sold a product that did not meet all of their needs. Classic
example is no RF coaxial connectors on most DVD recorders and DVD/VCR
combos. Most customers assume the connectors are there because they have
always been there in the past on their VCRs. Another is lousy graphics with
a PlayStation 3 because the customer didn't know the fantastic graphics
require an HDTV, otherwise the PS3 is no better than a PS2 graphics wise.
Don
----- Original Message -----
From: "Glenn Folkvord" <glenn@xxxxxxxxxxxx>
To: <pctechtalk@xxxxxxxxxxxxx>
Sent: Thursday, June 05, 2008 8:32 AM
Subject: -=PCTechTalk=- Re: Fw: Best Buys Return Policy
> ----- Original Message -----
>> From: "Keyboard Cowboy" <KBCowboy@xxxxxxxxx>
>
>>> While I may not like it...........it's appropriate. If you buy such a
>>> piece of equipment and open it, the store can't resell it as new. Some
>>> states such as Arizona have specific laws on this. Why should a company
>>> take a loss if you change your mind?
>
> I recently bought a DVD recorder and in most shops the sellers are not
> competent about the products, and do not offer in-store test runs (it
> would
> have taken me 10 minutes to evaluate the recorders). When they dont bother
> to have either competent people or in-store testing, they leave it to me
> to
> do research about features and quality, and for that I need to take the
> product home, open the box, hook it up, and evaluate it.
>
> I took full advantage of the return policy of 3 shops before I found the
> right item in the 4th shop. If they cant bother hiring good salespeople,
> they should let people return items that you cannot possibly know will
> meet
> your criteria beforehand.
>
> And no, internet research is not good enough in many cases.
>
> glenn
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