-=PCTechTalk=- Re: Earthlink DSL
- From: "Hank" <hdka@xxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Mon, 12 Jan 2004 12:45:09 -0600
New update, It seems that I have went through all the for nothing, I just got a
call from the ST and ha said it is the Earthlink server, Should be fixed around
6pm.
Sincerely Yours,
Hank
----- Original Message -----
From: Hank
To: pctechtalk@xxxxxxxxxxxxx
Sent: Monday, January 12, 2004 12:14 PM
Subject: -=PCTechTalk=- Re: Earthlink DSL
Yep I will just stay on dial up for a few days, Maybe I will feel better then
also, I think that having to change my glasses to read the fine print on the
Quickstart and the Network card book is what is making me feel so tired.
Sincerely Yours,
Hank
----- Original Message -----
From: T. Hunt
To: pctechtalk@xxxxxxxxxxxxx
Sent: Monday, January 12, 2004 10:53 AM
Subject: -=PCTechTalk=- Re: Earthlink DSL
Hank-
This looks like they don't have things set up on their end, either
Earthlink or the phone company. Give it a day or 2.
Tom
At 10:25 PM 1/11/2004 -0600, you wrote:
>Hi Tom, The modem is plugged into a plug that isn't but about 5 feet from
>the outside phone box, the phone has a diff line coming into the house. I
>have the Synt ok, it stops at the ping, Here is a copy of the test.
>Test the connections in your home
> Test your Ethernet connection : PASS INFO
> Test ADSL synchronization (Sync) : PASS INFO
> Test Ethernet connection to ATM : PASS INFO
>Test the carrier's connection
> Test ATM OAM segment ping : FAIL FIX
> Test ATM OAM end-to-end ping : FAIL FIX
>
>Test your connection to EarthLink
> Test PPPoE server connection : FAIL FIX
> Test PPPoE server session : N/A INFO
> Test authentication with EarthLink : N/A INFO
> From here down is N?A
>Sincerely Yours,
>Hank
> My home page
>http://members.fortunecity.com/hdka
> Radarmatrix
>http://www.radarmatrix.com
> Songs
>http://hdka.stormpages.com/index.html
> Chemtrails
>http://members.fortunecity.com/hdka/menact.html
>
> ----- Original Message -----
> From: T. Hunt
> To: pctechtalk@xxxxxxxxxxxxx
> Sent: Sunday, January 11, 2004 10:08 PM
> Subject: -=PCTechTalk=- Re: Earthlink DSL
>
>
> Hank-
> Be patient and go through the menu when you call Earthlink. It's the
only
> way to get to talk to a person and get them started on solving your
> problem. BS will not even talk to you since your DSL is provided by
> Earthlink; they will ALWAYS refer you back to Earthlink. The only
people
> that can talk to BS and get anything done are the level 2 techs from
> Earthlink. So call Earthlink and wait through the menu to talk to a
> tech. Have all your info at hand and understand that they don't know
you
> from Adam's housecat, so each one will start from scratch. Bear with
them
> as this is about the only way it can be done. Explain that you've power
> cycled the modem and rebooted your computer and still no Sync. If they
> ask
> you to unplug any other phones on the line, do it once anyway. They
will
> ask you if you have a 900MHz phone near the modem. Make sure you
> don't. The one thing that WILL help is to move the DSL modem as close
to
> where the phone line enters the house as you can.
>
> I've had the Earthlink techs ask me to do a number of strange things but
> moving the modem is the first one that actually made a
> difference. Nothing
> else on the phones has changed in well over a year but I started to get
> dropped connections. Now, I don't know if a filter went bad or a phone
> started putting out static or what but moving the modem 9" from the NID
> has
> had me connected for over a week with nary a drop. Obviously,
> something in
> my wiring/phones/filters has changed; I have no idea what. But moving
the
> DSL modem to the nearest point to the NID made the difference.
>
> Hang in there; it'll be worth it.
>
> Tom
>
> At 03:01 PM 1/11/2004 -0600, you wrote:
>
> >Thank you Milady I will try it. People say not to talk about DSL to the
> >phone co, What could I ask them to check on to see if it is set up or
> >being set up when.
> >Sincerely Yours,
> >Hank
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