-=PCTechTalk=- Re: Earthlink DSL
- From: "T. Hunt" <ilrover@xxxxxxxxxxxxxx>
- To: pctechtalk@xxxxxxxxxxxxx
- Date: Mon, 12 Jan 2004 11:53:30 -0500
Hank-
This looks like they don't have things set up on their end, either
Earthlink or the phone company. Give it a day or 2.
Tom
At 10:25 PM 1/11/2004 -0600, you wrote:
>Hi Tom, The modem is plugged into a plug that isn't but about 5 feet from
>the outside phone box, the phone has a diff line coming into the house. I
>have the Synt ok, it stops at the ping, Here is a copy of the test.
>Test the connections in your home
> Test your Ethernet connection : PASS INFO
> Test ADSL synchronization (Sync) : PASS INFO
> Test Ethernet connection to ATM : PASS INFO
>Test the carrier's connection
> Test ATM OAM segment ping : FAIL FIX
> Test ATM OAM end-to-end ping : FAIL FIX
>
>Test your connection to EarthLink
> Test PPPoE server connection : FAIL FIX
> Test PPPoE server session : N/A INFO
> Test authentication with EarthLink : N/A INFO
> From here down is N?A
>Sincerely Yours,
>Hank
> My home page
>http://members.fortunecity.com/hdka
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>
> ----- Original Message -----
> From: T. Hunt
> To: pctechtalk@xxxxxxxxxxxxx
> Sent: Sunday, January 11, 2004 10:08 PM
> Subject: -=PCTechTalk=- Re: Earthlink DSL
>
>
> Hank-
> Be patient and go through the menu when you call Earthlink. It's the only
> way to get to talk to a person and get them started on solving your
> problem. BS will not even talk to you since your DSL is provided by
> Earthlink; they will ALWAYS refer you back to Earthlink. The only people
> that can talk to BS and get anything done are the level 2 techs from
> Earthlink. So call Earthlink and wait through the menu to talk to a
> tech. Have all your info at hand and understand that they don't know you
> from Adam's housecat, so each one will start from scratch. Bear with them
> as this is about the only way it can be done. Explain that you've power
> cycled the modem and rebooted your computer and still no Sync. If they
> ask
> you to unplug any other phones on the line, do it once anyway. They will
> ask you if you have a 900MHz phone near the modem. Make sure you
> don't. The one thing that WILL help is to move the DSL modem as close to
> where the phone line enters the house as you can.
>
> I've had the Earthlink techs ask me to do a number of strange things but
> moving the modem is the first one that actually made a
> difference. Nothing
> else on the phones has changed in well over a year but I started to get
> dropped connections. Now, I don't know if a filter went bad or a phone
> started putting out static or what but moving the modem 9" from the NID
> has
> had me connected for over a week with nary a drop. Obviously,
> something in
> my wiring/phones/filters has changed; I have no idea what. But moving the
> DSL modem to the nearest point to the NID made the difference.
>
> Hang in there; it'll be worth it.
>
> Tom
>
> At 03:01 PM 1/11/2004 -0600, you wrote:
>
> >Thank you Milady I will try it. People say not to talk about DSL to the
> >phone co, What could I ask them to check on to see if it is set up or
> >being set up when.
> >Sincerely Yours,
> >Hank
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