Suzanne, thank you for your response. It sounds like a resonable explanation, the registry key inserted by hotbar. My company and I have been communicating by email with no problem for a couple of years, even though hotbar was installed, but I never did use it. That whistle notifier maybe put it over the top! Can that registry key (keys) be removed manually? If so, can anyone tell me step by step how to do it? Otherwise, is there any reason why the company ISP would suddenly stop finding me? Thanks for any help ~Glo ----- Original Message ----- From: suzanne To: pctechtalk@xxxxxxxxxxxxx Sent: Wednesday, August 11, 2004 5:20 AM Subject: -=PCTechTalk=- Re: Can't get email hotbar is known spyware. find a good program that will remove the registry entries that it makes. your company's ISP needs to put reverse domain lookup in their settings. many ISPs refuse mail from someone@xxxxxxxxxxxxxxx when the actual SMTP server is mail.ISP.com instead of mail.companyname.com ----- Original Message ----- From: "Glo" <redowl@xxxxxxxxxxxx> To: <pctechtalk@xxxxxxxxxxxxx> Sent: Wednesday, August 11, 2004 3:14 AM Subject: -=PCTechTalk=- Can't get email : Hi all, suddenly I can't get email from my boss or anyone else in the company. They get email from me, but when they write me it bounces back "undeliverable". : This started last Friday; the only thing I could think of was that on Thursday night I installed a windows automatic update that had downloaded and I installed a mail notifier (whistle) from hotbar. Now I have uninstalled hotbar AND the update, still nothing has changed. I called tech support for my dialup and was told it's on the other end,something about their DNS (?) needs to be enabled. My company has DSL and uses their own domain, person@xxxxxxxxxxxxxx for management, all of the other locations use our own local ISP. None of us know enough to even guess what has happened all of a sudden--all email from other sources comes through like it always has. I am running Windows 2000 on that computer--can anyone please HELP!!! ~Glo To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.736 / Virus Database: 490 - Release Date: 8/9/2004 To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/ For more info: //www.freelists.org/cgi-bin/list?list_id=pctechtalk