-=PCTechTalk=- Re: CORRUPT REGISRTY
- From: Gman <gman.pctt@xxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 18 Feb 2009 18:23:23 -0500
Hi Jan,
With all you've typed out here, the actual issue is still inconclusive.
The Dell person sounds like he may just be passing the buck, but it's hard
to say for sure without knowing exactly what he DID test and how those tests
turned out. Norton's tech support also missed a great opportunity to create
a "customer for life" for themselves by telling you that you'd have to pay
again for something you already paid for (virus prevention/removal).
I am assuming you can still boot into the system. As long as that's
true, there's lots of hope for getting out of this without a reformat. Let
me know how well it runs with the non-wireless input devices and we'll go
from there.
Peace,
Gman
http://www.bornagainamerican.org
"The only dumb questions are the ones we fail to ask"
----- Original Message -----
From: "Jan Robey" <hrstreak@xxxxxxxxxxx>
To: "_PCTechTalk" <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, February 18, 2009 10:23 AM
Subject: -=PCTechTalk=- CORRUPT REGISRTY
> Where do I begin? I am using XPS M2010 Dell laptop, about a year old. My
> computer's keyboard & mouse uses Bluetooth technology. Sunday both of
> them
> stopped working & I pulled out the old standard keyboard & mouse & called
> Dell Support. A tech tried everything for a few hours & then finally
> decided I needed a new keyboard & a new Bluetooth card...which they sent
> via
> another tech.
> He came yesterday to install both of them & when he tried to down load the
> drivers for the Bluetooth card, as before the drivers would not install.
> He
> spoke with Dell & they gave him a new case number & told me to call & work
> with yet another tech. After three hours on the phone this tech said it
> was
> not a hardware issue but a software issue & wanted to transfer me to that
> department. He said that he thought my registry had a corrupted file
> probably brought on by a virus. I told him that if I had a virus my
> Norton
> should have caught it but he was sure of his position. Of course my
> warranty covered hardware issues not software issues.
>
> He said that the software department could probably clear up the registry
> problem but if I didn't want to do it the other only choice left was to
> wipe
> it clean & go back to factory condition.
>
> During this conversation I remembered that just the day before this all
> began, I had a problem with Norton. For a week prior Norton kept telling
> me
> there was a virus, BriskAv, & it needed to be manually removed & provided
> a
> link to the tool. I downloaded the tool, followed the directions to the
> letter & the tool found no virus to remove. This went on for three days &
> each day I downloaded the tool & the tool would run & it always said there
> was no virus in the computer. Finally I had enough & I called Norton &
> asked who I should believe...the program who keeps finding it or the fix
> that says it is not there. They said to believe the program that found it
> &
> suggested I let their tech fix the problem. To fix the problem they first
> wanted to charge my credit card $100.00. I asked why I had to pay for a
> virus removal when that's one of the things the virus program should be
> doing...but that's the way it is, was what I was told. wanting to be done
> with it all, I did it.
>
> After all this, I guess Norton did not deal with the fact that there may
> have been a residual effect left in the registry, which ultimately leads
> to
> my current problem of a possible corrupt folder.
>
> As I see it, these are my options:
>
> If it needs to go back to factory, I need to save all the many many
> folders
> in my email program, as well as the address book. There are thousands of
> email messages that I would like to keep. The rest of the info is backed
> up
> on a flash drive. The only programs I cannot replace is my Office
> 2003...my
> CD says it is used up.
>
> Another option, which is what I am hoping, that someone in this group
> might
> be willing to tackle finding & removing the corrupted folder.
>
> This is long enough. I have yet another question which springs from this
> circumstance but I will post it in a different email.
>
> Thank you,
> Jan
---------------------------------------------------------------
Please remember to trim your replies (including this sentence and everything
below it) and adjust the subject line as necessary.
To unsubscribe or change your email settings:
//www.freelists.org/webpage/pctechtalk
To access our Archives:
http://groups.yahoo.com/group/PCTechTalk/messages/
//www.freelists.org/archives/pctechtalk/
To contact only the PCTT Mod Squad, write to:
pctechtalk-moderators@xxxxxxxxxxxxx
To join the PCTableTalk off-topic group, send a blank email to:
pctabletalk+subscribe@xxxxxxxxxxxxxxxx
---------------------------------------------------------------
Other related posts:
