I tried to Install the Removal Tool and got this ........... The Windows-KB890839-VI3-ENU(1).EXE file is linked to the missing export NTDLL.DLL:Nt Shut down system . and get this also....... Windows cannot access the specified device, path or file. You may not have the appropiate permissions to access them,.................What do I do now .. ?? Lionel. -- <Please delete this line and everything below.> To unsub or change your email settings: //www.freelists.org/webpage/pctechtalk To access our Archives: http://groups.yahoo.com/group/PCTechTalk/messages/ //www.freelists.org/archives/pctechtalk/