-=PCTechTalk=- For Robert- Is it Explorer or the printer?
- From: "ArmChairPaintClasses/Madeleine Jacobs" <info@xxxxxxxxxxxxxxxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Fri, 28 Mar 2003 07:01:59 -0700
Well, I suggested to him to do a virus check, scan disk and defrag, as I
mentioned.
He wasn't able to and the second choice was to do so from Safe Mode.He
wasn't able to do that, either.
However, he DID get into DOS and did a scan disk from there which seemed to
correct the problem.
Earlier, we had checked the cables and I tried to get him to download a
driver from the net just in case.
He's so stubborn! (wonder where he gets it from LOL)
Just wanted to let you know that we kind of found out what the problem was
by accident.
Thank you for your help!
Madeleine
>
> Ok, I realize you said you don't think it is the printer and I am inclined
> to agree, but let me ask this:
>
> Are the cables SNUG on both ends? I solve a lot of printer problems just
by
> unplugging the cable and plug it right back in.
>
> Is/are the printer cartridges ok? Any leaks? Some "inkage" around the jet
> holes is fine. If they are cracked or it leaks or the ink is dried, try
> replacing it.
>
> Next, can you print a self-test page FROM THE PRINTER, not the PC? If that
> prints out fine, we have resolved the printer is ok.
>
> Try searching for a new driver on the Internet. Be sure you or your son
> selects the driver for your specific printer and for Windows ME. Most
> drivers need to be unzipped, but the good part is most of them will have a
> program to install the driver for you. Look for that- it will have obvious
> from the name. If there is no installation program with it. write down
were
> you saved the driver. It probably will look like "C:\Download" or
> something. Then do this:
>
> 1. Goto START
> 2. Choose SETTINGS
> 3. Select PRINTERS
> 4. Click on ADD PRINTER.
> 5. A wizard will appear and guide you through it.
>
> That is all there is to it for installing a new driver. If this does not
> work, write back and we will try to help some more.
>
> Robert
>
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