-=PCTechTalk=- Browser or Internet help needed
- From: "Sammi" <sammi@xxxxxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Thu, 29 Jan 2004 09:05:35 -0700
Hi to all,
Running W98, Dell Pentium II, 320 MB RAM, 13 G HD dr with 8 G free, Internet
Explorer 6 and my antivirus is PC-cillin Internet Security.
I have recently switched from dial-up to cable modem and for a couple of
weeks everything was fabulous. Then suddenly 3 days ago my area had
problems, a friend of mine on the other side of town also experienced
trouble. Neither of us could connect. She has XP and I have W98.
After a call to tech support that told us to Power Cycle our external cable
modems and reboot, she was up and surfing with no apparent problems. I was
also able to connect; however I still have problems that she apparently does
not. The reason I say apparently is that she doesn't use her computer as
much as I use mine.
Also during this time I suspected that the firewall that comes with
PC-cillin might not be aggressive enough so I downloaded the free version of
Zone Alarm. But something in Zone Alarm caused PC-cillin to reboot every
time
I tried to update the pattern files. Uninstalled ZA and no more trouble with
my AV.
My problem is that I can connect fine, get my email from my ISP (but NOT
from hotmail). Then when I
try surfing I can go to about 5 or 6 sites and after that any page I try to
get into gives me a "the page cannot be displayed". In order to proceed I
must reboot. Doesn't seem to matter if I do a hard boot or just restart
Windows. Then I can go to a few sites and the whole thing starts over. Here
is what I have done on my own and what I have done while on the phone with
tech support.
I did a scan disk & defrag about a week ago.
Completely recycled the power on the cable modem. Dumped the temporary
internet files and cookies and dumped the Windows temp files. Tried to ping
from DOS. This had strange results. Sometimes a site that I could not get
into would reply
and return the packets from a ping just fine, while others gave me a
"request timed out".
Then I decided to try my dial-up connection which will expire in 10 days and
see what would happen. To my surprise pretty much the same thing occurred.
So
this leads me to believe that perhaps it isn't just my cable modem or new
ISP. But instead that it must be something on my computer or perhaps a
setting got changed in IE6.
Any help at all would be most appreciated and thanks in advance,
Sammi
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