[pcductape] Re: server configurations - Vic

  • From: "Pam" <ltf01@xxxxxxxxxx>
  • To: <pcductape@xxxxxxxxxxxxx>
  • Date: Tue, 9 Mar 2004 15:58:54 -0600

Yes, Apache.

What are you doing sleeping at a time like this!  Never mind that it is in
the middle of the night in Israel, and *normal* people would be asleep at
this hour. ;-)


-----Original Message-----
From: pcductape-bounce@xxxxxxxxxxxxx
[mailto:pcductape-bounce@xxxxxxxxxxxxx]On Behalf Of Pam
Sent: Tuesday, March 09, 2004 2:37 PM
To: pcductape@xxxxxxxxxxxxx
Subject: [pcductape] Re: server configurations - Vic

Hi Vic,
I just heard from them. Below is what they said:


We believe that this problem may be attributed to the way you're linking
your images. We noticed that you are using .asp file types and since our
servers process ASP using the Chilisoft ASP interpreter there may be slight
compatibilty issues running the code on Windows servers vs. Linux servers.

Please test one of your image pages using straight .html files to see if
that resolves the problem.


I did as he suggested and went in and renamed my home page to index.html.
It didn't change anything.  The images still do not show up until I add the
ending slash or use the fully qualified URL, i.e.,
www.sitename.com/index.html .

As for your other 2 thoughts, if they restored onto a new disk then wouldn't
that make the problem be across the board, on all pages, and on all
machines? And if they had moved me wouldn't that change my upload URL?  The
lady suggested a dns thing and to wait for 24-48 hours to see what happens.
That was a week ago and the problem is still there so I guess dns was not
the problem.

Now they are asking me if I ever activated the Hotlink Protection feature on
my site.  Yes, I did.... months and months ago.  Surely it wouldn't suddenly
become a problem would it? I keep going back to their hardware failure in my
mind because it seems to me too much a coincidence that they happened at the
same time.


-----Original Message-----
From: pcductape-bounce@xxxxxxxxxxxxx
[mailto:pcductape-bounce@xxxxxxxxxxxxx]On Behalf Of Victor Firestone
Sent: Tuesday, March 09, 2004 1:44 PM
To: pcductape@xxxxxxxxxxxxx
Subject: [pcductape] Re: server configurations - Vic


Off the top of my head - I would say that they had to reinstall the web
server that they are running there and have probably missed some small
Web servers are a bitch to setup [excuse my English] and sometimes one
little oversight will throw the whole web server askew.

Ask them what they are running - Apache [most probably] or IIS, and get
them to recheck their configuration.

The other idea that pops into my head is that they had to restore the
site itself onto a new hard disk and some little thing went amiss.
The third idea I have [ while writing these lines] is that they moved
the domain itself to another web address, not what the end user puts
into his browser [www.sitename.com] but the web address of the web
server itself which might have been in the past lets say
and is now - until the change is propogated to all the
gateways and root servers will take a while and that might be causing
some havoc.

But all in all I would go with my first bet.

Pam wrote:

>Hi Vic,
>Lets say that a site on your servers is up and running just fine.  You
>experience a hardware failure on the host end, (hardware involved unknown
>me), fix it, reboot the server and someone reports the following problem.
>The same site that was loading fine previously now only loads properly in
>browsers when typed out including the end slash, such as www.sitename.com/
>but the images will not load to that same site if you clear your cache and
>type in www.sitename.com without the end slash.
>Any thoughts on what the problem is?

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