[pcductape] Re: diagnosing a problem

  • From: "Pam" <ltf01@xxxxxxxxxx>
  • To: <pcductape@xxxxxxxxxxxxx>
  • Date: Sat, 24 May 2003 10:48:46 -0500

Hi Eric,
No, haven't tried an update yet for 2 reasons, first I have everything that
I can see that is McAfee disabled, and second, I think that's what she told
me her daughter did for her right before it cratered.  She will be back home
Monday so I'm just going to table it until I talk to her.
Hey, I just realized I can look in the McAfee files on her machine and see
what the file dates tell me.


>Hi Pam,
>I just *conjectured* that McAfee might be out of date, because I
>assumed it was not a new machine and possibly therefore not a recent
>installation of McAfee. If it is a new McAfee installation, then I
>would assume (sigh!... there's that word again) that the user is (or
>should be) entitled to 12 month's worth of updates. Unfortunately, I
>do not use McA, so that supposition on my part might be wrong too.
>Have you tried a McA AV update yet?
>That Guy In Africa...

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