Sounds reasonable. My current ISP listens a little better than do others who don't know me. Pam > > >Hi Pam, > >Most calls are indeed from people who have a problem on their own end. >The really hard part is usually getting them to do all the steps to >double-check their settings. > >If they learn that you're someone who usually knows what she's talking >about, they'll (probably) be more likely to pay attention in the >future. > >--Scott. To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.