Hi Pam, Friday, June 13, 2003, 5:05:38 PM, you wrote: P> Every ISP I've ever dealt with (present company excluded, Vic), P> when they are experiencing a problem, always tries to pawn the P> fault of a problem on anything and everything other than themselves P> even when it is clearly their problem. Does anyone else have to P> deal with this type of behavior with their ISP? What I don't P> understand is WHY? Don't they understand that the customer would P> feel much more loyalty and trust for them if they simply said, P> "oops, looks like we have a problem. we'll try and get it fixed as P> soon as we can, thanks for letting us know". But instead, they pass P> the buck and procede to tell you it's your computer, your phone P> company, your modem, reinstall windows, your web host, or some such P> other tale. If no one else has called about having any problems, then that's the obvious conclusion. --Scott. To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.