Right, but it's better because it's free, and what you are using it for is exactly the same reason I got it for. I haven't used PCAnywhere but I understand it's very similar. Install the server on your machine first so you can see what's required and then you can talk to them over the phone to get it installed on their machine, then all you need is their IP and password to be able to help them, and they can watch what you do and learn too. This is the reason I was asking how to obtain the IP of someone through netstat that Scott helped me with. So far I haven't gotten it to tell me what I need to know though. Another thought Sandi that I did. I put it in their start up so that they wouldn't have to figure out how to turn it on when they needed help. Right now, the way we are getting past the IP problem is that you can hover over the icon in the system tray when it is on and it will tell you your IP, but if a novice doesn't do it often they forget how. As for over networks, I've used it from a client machine to access the server onthe same network, but I don't know how one would access someone else's client machine. Anyone else know? Pam > >This is great! I've downloaded both the server and the viewer and all the >documentation and I'm going to send the viewer to my computer illiterate >family in Tennessee so that I can help more efficiently from here. This is >along the lines of PCAnywhere also. Thanks Pam! > >Sandi > > >> I used a free one that I was introduced to recently. >> http://www.realvnc.com/ >> >> The viewer is needed on the machine you want to access from, and the >server >> is needed on the machine you want to access. >> >> Pam > > >To unsubscribe from this list send an email to >pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field >OR by logging into the Web interface. > To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.