B, If you are still having this problem another solution is booting into "safe mode" and then making sure that your old Norton is well and truly uninstalled. Your other option is to do a system restore to a previous date when everything was working okay. ~~~~~~~~~~~~~~~~~~~ TTFN - Vic To laugh often and much; to win the respect of intelligent people and the affection of children; to earn the appreciation of honest critics and endure the betrayal of false friends; to appreciate beauty, to find the best in others; to leave the world a little better; whether by a healthy child, a garden patch or a redeemed social condition; to know even one life has breathed easier because you have lived. ~~~~~~~~~~~~~~~~~~~~~ _____ From: pcductape-bounce@xxxxxxxxxxxxx [mailto:pcductape-bounce@xxxxxxxxxxxxx] On Behalf Of B Sent: Thursday, February 05, 2004 8:11 PM To: pcductape@xxxxxxxxxxxxx Subject: [pcductape] Question Help me, please!!! , When I go to my Internet Options under tools, I get the following message..... "The operation has been canceled due to restrictions in effect on this computer. Please contact your system administrator." I have had several problems since trying to download Norton 2004. I can't complete an uninstall or the install because it says there is an online update being preformed. I can't access the old Norton firewall to shut it down. I am using Windows XP. Thanks for any help!! "B"