Hi Jan....I am having nothing but trouble with Norton. Haven't found any way to contact them and receive a response. B ----- Original Message ----- From: Jan L. Hodges To: pcductape@xxxxxxxxxxxxx Sent: Sunday, February 08, 2004 2:16 AM Subject: [pcductape] Norton aggravation I have been attempting to renew my subscription to Norton's Antivirus service but keep meeting with failure based upon a discrepancy in my address. The error message claims that the address I am submitting doesn't match the one listed with my credit card company. The problem seems insurmountable because of the extreme difficulty I am having trying to find anyone at Norton to contact. I am interested in feedback from this group about the following: 1. Has anyone else had problems with Norton that prompted contact, and if so, who and how did you get help? 2. I am considering dropping Norton if it is going to be such a problem to renew and expanding my use of Zone Alarm to include their new spam and email filtering options. Has anyone used these functions with ZA? Thanks, Jan has notified the sender that this message has been received.