I can highly recommend Trend's PC-Cillin. One time fee, no yearly renewal, rated #1 (#1 spot is determined by effectiveness and can be shared with other products who are equally as effective) in protection for 7 or 8 years straight. Excellent customer support (I've talked to them on the phone). Easy to use. They have a firewall included too, if you want to use it. www.trendmicro.com I agree with Carl, in that I've heard more complaints and problems with Norton/Symantec than any other AV company. And believe it or not they are not always rated #1 for protection either. If they don't care enough to provide support or be there for their customers..... There are 2 free AV's. AntiVir and AVG. Both are decent, AntiVir often rates higher than AVG. I would look up the URL's but I'm running behind. I should have left here 10 minutes ago. Whooooooshhhhh ! Good luck with whatever you choose. Pam -----Original Message----- From: pcductape-bounce@xxxxxxxxxxxxx [mailto:pcductape-bounce@xxxxxxxxxxxxx]On Behalf Of Jan L. Hodges Sent: Sunday, February 08, 2004 2:49 AM To: pcductape@xxxxxxxxxxxxx Subject: [pcductape] Re: Norton aggravation Bob, Been there, tried that. They have all sorts of completely useless automated online "support" and they include a number which is not a toll free number as well as their charges for answering any support questions over the phone. If it is going to be expensive just to find out why their interface will not accept my renewal payment, I am trying to find out if it will be less expensive to simply purchase the 2004 software outright rather than renew. I have spent the last two days trying to find reliable contact information for Norton at their site. I did all of that before writing pcductape. I was interested in finding if anyone was around with experience using Norton's and Zone Alarm's full range of services thinking that it might be smarter to use only one. Jan has notified the sender that this message has been received.