Hi Jan, If you are going to consider buying an anti-virus software I would recommend eTrust which is made by Computer Associates and the website is http://ca.com/. It has an anti-virus software and a firewall all built into one. Carl ----- Original Message ----- From: Jan L. Hodges To: pcductape@xxxxxxxxxxxxx Sent: Sunday, February 08, 2004 2:48 AM Subject: [pcductape] Re: Norton aggravation Bob, Been there, tried that. They have all sorts of completely useless automated online "support" and they include a number which is not a toll free number as well as their charges for answering any support questions over the phone. If it is going to be expensive just to find out why their interface will not accept my renewal payment, I am trying to find out if it will be less expensive to simply purchase the 2004 software outright rather than renew. I have spent the last two days trying to find reliable contact information for Norton at their site. I did all of that before writing pcductape. I was interested in finding if anyone was around with experience using Norton's and Zone Alarm's full range of services thinking that it might be smarter to use only one. Jan has notified the sender that this message has been received.