Hi Jan, I have no solution for your problem but I do have an observation which is that of all the anti-virus software on the market today I've seen more people with negative reports about Norton than any other anti-virus software. Carl ----- Original Message ----- From: Jan L. Hodges To: pcductape@xxxxxxxxxxxxx Sent: Sunday, February 08, 2004 2:16 AM Subject: [pcductape] Norton aggravation I have been attempting to renew my subscription to Norton's Antivirus service but keep meeting with failure based upon a discrepancy in my address. The error message claims that the address I am submitting doesn't match the one listed with my credit card company. The problem seems insurmountable because of the extreme difficulty I am having trying to find anyone at Norton to contact. I am interested in feedback from this group about the following: 1. Has anyone else had problems with Norton that prompted contact, and if so, who and how did you get help? 2. I am considering dropping Norton if it is going to be such a problem to renew and expanding my use of Zone Alarm to include their new spam and email filtering options. Has anyone used these functions with ZA?