Send it registered so someone has to sign for it. Given their obvious record for accuracy I'd be concerned that they might not recall receiving it. I always check out a mail order business through the Better Business Bureau first before I do business with them. Then I know in advance what sort of past record they have. Pam >-----Original Message----- >From: pcductape-bounce@xxxxxxxxxxxxx >[mailto:pcductape-bounce@xxxxxxxxxxxxx]On Behalf Of BREZZ132@xxxxxx >Sent: Friday, February 07, 2003 4:32 PM >To: pcductape@xxxxxxxxxxxxx >Subject: [pcductape] A little irritated > > >I'm a liitle irritated at the print/laser cartridge company, >PrintPal and I >thought I would pass on my experience to others. >Several months ago I ordered a print cartridge for my granddaughter's >printer, a HP Deskjet-500. I received a print cartridge back >which was for >HP's 430/700 series and of course it was the wrong size. I sent several >E-mails to printPal, asking them to mail me the correct cartridge >and send me >a mailer so I could return the incorrect cartridge. I did get one >call from >a customer service rep who told me the I had ordered cartridge >#HP-51645A and >that is what was shipped. I tried to explain the the rep that I >didn't order >by NUMBER - - - I had ordered by PRINTER MODEL. The rep told me >that I would >have to mail back the cartridge so a replacement could be sent to me. I >asked for a "mailer" package so that I wouldn't be charged for the >additional >postage - - - after all, it was THEIR MISTAKE not mine. The rep said no! >I contacted my Credit Card company and asked that they refund my >money. They >answered that I must return the cartridge, (and PrintPal must acknowledge >receiving it) before I could expect a refund. >I am mailing back the incorrect cartridge, at my expense and >hopefully I'll >get my money back. A lot of trouble I know - - - but the >principle is what >bothers me. >Matt, in Jupiter >To unsubscribe from this list send an email to >pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field >OR by logging into the Web interface. > To unsubscribe from this list send an email to pcductape-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface.