Re: support on 10G R2

  • From: Niall Litchfield <niall.litchfield@xxxxxxxxx>
  • To: anelson77388@xxxxxxxxx, "oracle-l@xxxxxxxxxxxxx" <oracle-l@xxxxxxxxxxxxx>
  • Date: Mon, 2 Mar 2009 18:44:18 +0000

That's essentially because the policy enshrines what was always in
fact the case, that because you are buying from a software developer
you really need to be reasonably current. In the apps world for
example is of a similar provenance to on the db
side. It isn't realistic to get support for the latter without
applying patchsets. It surprises me that people believe application
software might be different. Not you but companies that avoid interim
upgrades because of the cost, but which them complain that the
enforced upgrade really costs.

On 3/2/09, Allan Nelson <anelson77388@xxxxxxxxx> wrote:
> We are on Oracle E-Business suite and so we have seen the other side of
> lifetime support:
> 1. Don't find any new bugs, Oracle will not be patching them
> 2. Don't stop on the wrong version of apps because not every apps version
> will have the same upgrade options.  ( and support an
> upgrade to 10gR2, but if you are on you are stuck with 10gR1)
> 3. Lots of patches for E-Business suite are not back ported.  So you wind up
> doing an E-Business suite upgrade to get rid of performance or function
> bugs.  Not a small thing.
> So at best for us the Oracle lifetime support policy has been of strictly
> limited utility.
> Allan Nelson
> On Mon, Mar 2, 2009 at 9:36 AM, Goulet, Richard
> <Richard.Goulet@xxxxxxxxxxx>wrote:
>> For years I've had to hassle with applications support and developers,
>> as well as upper management to schedule database upgrades so that we
>> don't end up running ancient stuff till it dies leaving us all in a
>> pinch.  Oracle's lifetime support policy has been a GOD sent.  At least
>> now I can tell people that we can remain on support, but the real boon
>> is the extra 30% uplift in support fees that really moves damanagement.
>> Funny how they understand when you phrase it in term they can
>> understand.
>> Dick Goulet

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Niall Litchfield
Oracle DBA

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