Re: oracle support response time
- From: Aaron Leonard <aachleon@xxxxxxxxx>
- To: oracledbaquestions@xxxxxxxxx
- Date: Mon, 19 Apr 2010 13:32:22 -0500
It can be hit or miss. I opened a ticket on a GC installation issue (sev 3)
last week and had my first response 25 minutes after opening the SR and 4
more responses over the next 2 hours. I don't think I've ever had a sev1
answered that quickly...
On the other hand, I've also recently had a sev 2 sit for months without
response.
On Mon, Apr 19, 2010 at 8:14 AM, Dba DBA <oracledbaquestions@xxxxxxxxx>wrote:
> Anyone else noticed that over the last year it has taken longer and longer
> to get responses from support? I have also had multiple tickets where if I
> do not call in, I never get a response. I have had to call in for the same
> ticket every time I update it. Anyone else notice this?
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