Re: oracle support response time
- From: Dba DBA <oracledbaquestions@xxxxxxxxx>
- To: Stephane Faroult <sfaroult@xxxxxxxxxxxx>
- Date: Mon, 19 Apr 2010 11:06:45 -0400
I have found that updating a ticket does n ot work. If I don't call in I
don't get a response and even when I call in it can take over a day or two
to get a response.
They probably had lay offs.
On Mon, Apr 19, 2010 at 10:39 AM, Stephane Faroult <sfaroult@xxxxxxxxxxxx>wrote:
> Sending a box of chocolates, perhaps?
>
> Stephane Faroult
> RoughSea Ltd <http://www.roughsea.com>
> RoughSea Channel on Youtube <http://www.youtube.com/user/roughsealtd>
>
>
> Andrew Kerber wrote:
> > Well, I do that too. Doesnt always work though.
> >
> > On Mon, Apr 19, 2010 at 9:29 AM, Ozgur Ozdemircili
> > <ozgur.ozdemircili@xxxxxxxxx <mailto:ozgur.ozdemircili@xxxxxxxxx>>
> wrote:
> >
> > Well,
> >
> > I sometimes go with the old trick. Ping them saying "hello" or
> > something.Surely helps them remember youre there waiting.
> >
> >
> >
> > Özgür Özdemircili
> > http://www.acikkod.org
> > Code so clean you could eat off it
> >
> >
> >
> > On Mon, Apr 19, 2010 at 3:29 PM, Andrew Kerber
> > <andrew.kerber@xxxxxxxxx <mailto:andrew.kerber@xxxxxxxxx>> wrote:
> >
> > Yes, I have definitely noticed that. Even for severity one
> > tickets. Seems like every time I enter a sev 1 ticket, I have
> > to follow up with a phone call to get someone to actually help
> > with it.
> >
> >
> > On Mon, Apr 19, 2010 at 8:14 AM, Dba DBA
> > <oracledbaquestions@xxxxxxxxx
> > <mailto:oracledbaquestions@xxxxxxxxx>> wrote:
> >
> > Anyone else noticed that over the last year it has taken
> > longer and longer to get responses from support? I have
> > also had multiple tickets where if I do not call in, I
> > never get a response. I have had to call in for the same
> > ticket every time I update it. Anyone else notice this?
> >
> >
> >
> >
> > --
> > Andrew W. Kerber
> >
> > 'If at first you dont succeed, dont take up skydiving.'
> >
> >
> >
> >
> >
> > --
> > Andrew W. Kerber
> >
> > 'If at first you dont succeed, dont take up skydiving.'
>
>
>
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