Re: oracle support response time
- From: mkb <mkb125@xxxxxxxxx>
- To: Leo.Drobnis@xxxxxxxxxxxxxxx, oracledbaquestions@xxxxxxxxx, ORACLE-L <oracle-l@xxxxxxxxxxxxx>
- Date: Mon, 19 Apr 2010 19:15:45 -0700 (PDT)
>>>>>>>>>
From: Leo Drobnis <Leo.Drobnis@xxxxxxxxxxxxxxx>
To: oracledbaquestions@xxxxxxxxx; ORACLE-L <oracle-l@xxxxxxxxxxxxx>
Sent: Mon, April 19, 2010 11:15:53 AM
Subject: RE: oracle support response time
Yes.
And the support is not as knowledgeable as
it used to be, to say the least.<<<<<<<<<<<
I was just going to comment on this. I recently opened a severity 2 SR and it
took five days for an engineer to respond. Needless to say, I wasn't very
impressed with this and let them know in the after support survey.
--
mohammed
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