Re: helping Oracle help us
- From: Jared Still <jkstill@xxxxxxxxx>
- To: mwf@xxxxxxxx
- Date: Tue, 10 Nov 2009 08:31:14 -0800
Wise words Mark.
I shall attempt to keep them in mind as I struggle with MOS.
One of my major concerns for the week (cloning Apps with AD and SSO
integration)
has been pushed to next Monday, so even if it isn't working better next
week, I
at least don't have to stress out over dealing with it this week.
Yes, I know that cloning apps is normally straightforward.
Cloning apps with lots of other stuff hanging off the side however
tends to get ugly.
It conjures up images of the Eclipse in "The Soul of a New Machine".
Jared Still
Certifiable Oracle DBA and Part Time Perl Evangelist
Oracle Blog: http://jkstill.blogspot.com
Home Page: http://jaredstill.com
On Tue, Nov 10, 2009 at 8:07 AM, Mark W. Farnham <mwf@xxxxxxxx> wrote:
> Okay, so no one is going to confuse me with someone who likes flashy new
> pretty stuff.
>
>
>
> Now, what is the most productive thing we can all do starting right now to
> help get over this hump?
>
>
>
> First, though tempting, I reject the notion of making it a maximum pain in
> the butt and expensive for Oracle. Partly because I’m not personally
> vindictive (I gave up violence when that Harvard freshman quarterback
> started spitting up blood in real time after a quite legal but brutal hit.
> Well, push comes to shove and I’m not Gandi, but I try to avoid violence and
> it is mostly working so far since fall 1973.) But mostly because this is not
> a zero sum game and we the consumers of limping support are in this
> together.
>
>
>
> Second, a few folks have published browser configurations that seem to
> work. Some of my workstations work, some don’t. One of the one that works is
> (ugh) Vista with the latest browser from the convicted monopolist and the
> latest adobe free reader I could find and whatever the flash was it said I
> had to have. That workstation is mostly for playing movies, so I don’t
> really care much how I’ve polluted it with crap of the day. For the moment
> I’m using it if I have to log in to support. Someone wrote that google
> chrome or something was working. One note about my config – it did hang for
> about 10 minutes at “96%” the first time, and I had about given up. After
> that it was slow, it had none of my setup from previous support
> configurations, but it seemed to work for what I actually needed to check on
> (slowly).
>
>
>
> Third, if you don’t really need to use support this week or so, don’t. I
> know that is not an option for a LOT of shops, and I know it is a lot to
> ask. I’m not asking for the benefit of ORACLE. I’m asking for the benefit of
> all your fellow licensees. Now obviously you cannot compromise the support
> you give to your company in this regard. But my suggestion and request is to
> minimize to what you need.
>
>
>
> Fourth, we shouldn’t forget this, and we should muster our demands for
> better behavior and better performance. Just not this week. The distribution
> of whatever hits the fan will not be uniform. Let’s be part of minimizing
> the total amount that hits the fan. That can only underscore our credibility
> and influence about the future.
>
>
>
> Regards,
>
>
>
> mwf
>
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