Re: VmWare

  • From: John Piwowar <jpiwowar@xxxxxxxxx>
  • To: wts@xxxxxxxxx
  • Date: Thu, 18 Nov 2010 12:07:25 -0800

On Thu, Nov 18, 2010 at 10:55 AM, Wayne Smith <wts@xxxxxxxxx> wrote:

> Which is to say that, while you are welcome to run on VMware, they'll only
> give you support if (1) if you report a problem known to occur on native OS,
> or (2) if you can show the Oracle solution does not work on the native OS.
> Oracle does not certify on VMware and, IMHO, Oracle does not support
> VMware.
> Shades of Ma Bell, if you ask me.

Acutally, I've never understood why people have such a huge problem with
this.  Don't get me wrong, I wish Oracle would/could make a stronger support
statement about VMware, too, but this seems reasonable to me.  After all, if
I had a problem running Oracle on HP hardware (or whatever, choose your
favorite non-Oracle-owned hardware/OS platform combo), and it couldn't be
replicated in Oracle's reference implementation of that environment, I would
not be surprised if Oracle Support would begin a game of "vendor volleyball"
with the hardware vendor.  I'd be anoyed, but not surprised. :-)

Maybe I'm just being naive and/or oversimplifying the issue.  It's been that
sort of week. :-)  I know that having Oracle own two OS flavors and their
own hardware and virtualization platform raises its own issues (you say Ma
Bell, they say 'value proposition'), but I don't see this as a
specific VMware-targeted support policy, just a clarification of how support
works in general, addressing questions customers have raised about support
in VMware environments.


John P.

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