Re: Time estimate for patches from Oracle
- From: "Bill Ferguson" <wbfergus@xxxxxxxxx>
- To: Vlado.Barun@xxxxxxx
- Date: Tue, 22 Apr 2008 06:52:35 -0600
Thanks all. Now that I'm in the office and close to the phone, I guess
it's time to begin phone calls to see how much higher I can escalate
this.
--
-- Bill Ferguson
On Tue, Apr 22, 2008 at 6:46 AM, Barun, Vlado <Vlado.Barun@xxxxxxx> wrote:
> I was in a similar situation last year, and after escalating it to a
> Sev1 on the Oracle Support side, and engaging our account rep I raised
> it to our CIO. He had a "nice" talk with the Oracle account rep after
> which we got temporarily upgraded to a "critical account" and Oracle
> Support was a bit more responsive.
>
> In summary, if you can't get them to respond appropriately, get the
> person that is paying the Oracle support bill to chat with your account
> rep.
>
> And don't let your account rep tell you that he has no influence over
> development. If he is any good, he has the right contacts, otherwise get
> another account rep so that you won't have the same issue again.
>
> Regards,
>
> Vlado Barun, M.Sc.
> Senior Enterprise Database Architect
>
--
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