It used to be that support cost 22% of the full retail license price,
leading to a situation where some entities with more than a 78% discount
pay far more for support than licenses.
But if I recall correctly, 15% was for the ability to use
"support.oracle.com" and 7% was for upgrades and patches, or maybe it
was the other way around?
On 5/26/15 20:22, Hans Forbrich wrote:
On 26/05/2015 7:00 PM, Stojan Veselinovski wrote:
Hi All,
Recently I've had discussions and know of companies that have decided to not pay the Oracle support licence and do it via a third party.
Anyone know the ins and outs of this?
Are you able to receive patches via the third party seeing you are not paying support?
Regards,
Stojan
www.stojanveselinovski.com/blog <http://www.stojanveselinovski.com/blog>
One needs to realize that part of the Support offering is the access to patches and upgrades that are only available through Oracle Support system. Anyone offering to distribute these is [likely] violating a bunch of agreements, unless they have cut a sweetheart deal with Oracle - unlikely as it undermines Oracle's significant revenue stream.
At one time, Oracle offered a 2-tier support deal - support only (access to metalink and analyst assistance) and patches. Seems that may have disappeared.
There are a couple of interesting articles on the topic - not favourable for the support provider
- http://www.informationweek.com/applications/oracle-wins-case-against-third-party-support-provider/d/d-id/1110405
- http://www.pcworld.com/article/2033683/oracles-mark-hurd-users-weigh-in-on-thirdparty-software-maintenance.html
On the other hand, some organizations are properly and successfully providing a support contract that effectively resembles remote DBA services. Some companies that do this are actually very good at it and I would encourage considering using those services - if appropriate.
/Hans
