RE: Something is filling up my /oracle file system - URGENT

  • From: "Richard J. Goulet" <rgoulet@xxxxxxxxxx>
  • To: <>, <oracle-l@xxxxxxxxxxxxx>
  • Date: Thu, 17 May 2007 16:43:27 -0400

Hate to say this, but I been there with this before on a system that did
our payroll.  The system crashed hard on a Tuesday with payroll due out
on Thursday.  Vendor said they would have someone out on Monday of the
next week.  Now that of course means that payroll is going to be missed
this week so I was asked to look into it by the back door.  Brought the
issue up to the CIO & my manager who had a somewhat different idea.
Long story made short a couple of lawyers had a discussion & the vendor
was out that afternoon.  Still missed Thursday because of a similar,
though not identical, mistake by the vendor.  Our support agreement
changed overnight thereafter.
Sometimes you really need to let them kill the system on their nickel.

Dick Goulet / Capgemini
North America P&C / East Business Unit
\Senior Oracle DBA / Outsourcing
Office: 508.572.1978 / Mobile: 508.742.5795 /
Fax: 508.229.2019  Email: richard.goulet@xxxxxxxxxxxxx
45 Bartlett St. / Marlborough, MA 01752

Together: the Collaborative Business Experience 



From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Manjula Krishnan
Sent: Thursday, May 17, 2007 3:41 PM
To: oracle-l@xxxxxxxxxxxxx
Subject: Re: Something is filling up my /oracle file system - URGENT

Support is thru the vendor. And it sucks. Last week we had major power
failures. The UPS died and everything crashed hard. One database was
complaining about inconsistent control files, so I comment out the other
control files and was able to bring up with one of them. Another
database would not come up and long story short I put in a call to the
vendor because I figure let them fix this at 3:00 am since they won't
buy me the support I ask for. This analyst calls me and I explain what I
had done with the other database. He says, I will look into it and call
u back. And then I call him again to check the status, he says I will
try one more thing before I call the DBA on call. I say what? He says "I
will copy the control file from DBWORKING to DBNOTWORKING and try to
bring it up". So, I said "CALL THE DBA NOW, DO NOT DO THIS". If I had
not done that he would have killed our production databases. 
That is sadly the kind of support we get. For 3 years now I have been
trying to at least convert one of the licenses to Full Use so we can buy
support but no luck.

On 5/16/07, Peter McLarty <p.mclarty@xxxxxxxxxx> wrote: 

        It sounds like the vendor is the level one support for Oracle,
seen that before its often money for jam for the vendors as they usually
have to do little work for the client but get a sizable cheque for their
non efforts. So if you have database problems you ring that vendor and
they have to do the support work and they raise a TAR if required on
behalf of the customer.
        Manjula check as to what is your support arrrangement with the
licenses and see what you have and if this applies to you. How do you
get your CPU's and other Oracle patches. 
        I would agree its not easy to support Oracle witout Metalink if
you are doing it properly 


        From: Jared Still [mailto:jkstill@xxxxxxxxx] 
        Sent: Thursday, 17 May 2007 09:54 AM 
        Cc: oracle-l@xxxxxxxxxxxxx
        Subject: Re: Something is filling up my /oracle file system -

        On 5/16/07, Manjula Krishnan < > wrote: 

                There is nothing on this mount point. It seems that the
application support folks (vendor) is responsible. I know I did not
delete these files and only support gets on this server. Our org does
not buy support from Oracle, so no access to Metalink. I have tried and
tried to convince them why it would be better to buy our own licenses
rather than ASFU licenses they insist on buying but to no avail. 

        I can't imagine supporting Oracle without MetaLink.
        Jared Still
        Certifiable Oracle DBA and Part Time Perl Evangelist

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