I use it *very* rarely, so hardly valid. Niall Litchfield On Jun 4, 2010 6:22 PM, "Henry Poras" <henry@xxxxxxxxxxxxxxx> wrote: Anyone else notice more pushback lately when requesting escalation? I've had a few analysts come back asking/demanding/begging me not to escalate. Promising they really, really, really can handle the SR. Henry Niall Litchfield wrote: > > > > In this situation in the past I've always found Oracle's criteria for > sev1, that the customer ... > >> >> On Jun 4, 2010 3:17 PM, "Tim Gorman" <tim@xxxxxxxxx <mailto: >> tim@xxxxxxxxx>> wrote: >> >> All, >> ... >> email => Tim@xxxxxxxxx <mailto:Tim@xxxxxxxxx> >> >> >> mobile => +1-303-885-4526 >> fax => +1-303-484-3608 >> Lost >> Data? => http://www.ora60... >> >