Re: Reluctantly had to put this on an Oracle Satisfaction Survey
- From: Bobby Curtis <curtisbl@xxxxxxxxx>
- To: andy@xxxxxxxxxxxxxxx
- Date: Thu, 14 Feb 2013 10:10:51 -0500
I've opened SRs are various levels and have found mixed results. I have
found better results when the SR's I've opened have been picked up by
Oracle Support in Australia or Ireland. I would agree that the support
needs to get better in general; the only way that can happen is by
filling out the surveys.
Just my two cents....
Thanks
Bobby L. Curtis
(e): curtisbl@xxxxxxxxx | (t): @curtisbl294
http://dbasolved.com
On 2/14/2013 9:23 AM, Andy Klock wrote:
> I'm afraid 3 days for a SEV 3 SR is about par for the course. Though, I've
> found that applying friendly pressure to an SR and explaining my situation,
> they're pretty quick to help. Especially for SRs that can be closed
> quickly. It helps their close ratios :)
> I've also found that the times where I've stumbled into an obvious bug and
> I'm annoyed that the SR is still sitting with a junior analyst, it will be
> that very same junior analyst who points to me a link to the documentation
> where I've configured something wrong. Putting me right back in my place.
>
> Andy
>
> PS. I hope the other release you had downloaded was 11.2.0.3 :)
>
> On Thu, Feb 14, 2013 at 6:04 AM, Howard Latham <howard.latham@xxxxxxxxx>wrote:
>
>> BACKGROUND.
>> I requested 11.1 download on a SR
>>
>> MY COMMENT TO ORACLE
>>
>> 3 days to make a link available!
>> We used to be able to just go and download what we need,
>> I had a 2 day upgrade window and had to use another release I already had
>> downloaded.
>> This is a pattern. ALL THE SRS I HAVE RAISED IN THE LAST 2 YEARS
>> HAVE BEEN RESOLVED BY WORKAROUNDS BY US.
>> Oracle used to have very good tech support. Where has it gone?
>>
>> And for the FIRST TIME in 30 years I had to say I wouldn#t recommend
>> Oracle.
>> Sad Day!
>>
>> --
>> Howard A. Latham
>>
>>
>> --
>> //www.freelists.org/webpage/oracle-l
>>
>>
>>
>
> --
> //www.freelists.org/webpage/oracle-l
>
>
--
//www.freelists.org/webpage/oracle-l
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