RE: Quality of Oracle MetaLink Notes
- From: Denny Koovakattu <oracle-l@xxxxxxxxxxxxxx>
- To: oracle-l@xxxxxxxxxxxxx
- Date: Wed, 26 Mar 2008 13:55:42 -0500
Oracle needs top rated technical analysts and top rated analysts who just know
how to use a search engine. They trick would be rate the folks opening
the TARs
and map them to the appropriate analyst. A lot of the TARs are opened by folks
who have never known about the existence of the concepts manual. They don't
need a good technical analyst to deal with those TARs. For these they
just need
top rated analysts who know how to use a search engine and paste the top few
notes into the body of the TAR.
Denny
--
Denny Koovakattu
Quoting "Freeman, Donald" <dofreeman@xxxxxxxxxxx>:
Don't they already have a function to rate the answer? A lot of boards
have a "star" or "thumbs up" or "thumbs down" rating system. If you can
rate the quality of the support analysts answer that might help Oracle
management rate their support analysts.
Donald Freeman
Database Administrator II
Commonwealth of Pennsylvania
Department of Health
Bureau of Information Technology
2150 Herr Street
Harrisburg, PA 17103
dofreeman@xxxxxxxxxxx
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