RE: [Q] anyone konw how to read core dump file?
- From: "Bellows, Bambi" <bbellows@xxxxxxx>
- To: <regdba@xxxxxxxxx>, "Oracle-l" <oracle-l@xxxxxxxxxxxxx>
- Date: Tue, 12 Jul 2005 09:39:52 -0500
> If we have to do Oracle's second level support work,
> what is the value in Oracle support? Why pay someone
> else for their 'expert' help and then have to do their
> job for them?
How else are they supposed to get training so they can move to the first
level of support? Seriously, I hate it when I send them a trace file
and they send back a message asking me to tkprof it for them. It's
like... don't you *have* tkprof over there, or, are you just trying to
get written about in Dilbert?
Bambi.
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Peter Barnett
Sent: Tuesday, July 12, 2005 8:36 AM
To: Oracle-l
Subject: Re: [Q] anyone konw how to read core dump file?
I had a similar experience with a tar a couple of
months ago. The support person apparently did not
know how to read a 10046 trace file (huge I admit but
he asked for it!). He asked me to read it and send
him the important information.
Curiously, he would call me on the phone for all of
the work he wanted me to do but update the tar with
all of the answers I gave him as if he had done the
work. Naturally, I had to update the tar with both
his question and my response.
If we have to do Oracle's second level support work,
what is the value in Oracle support? Why pay someone
else for their 'expert' help and then have to do their
job for them?
--- Fuad Arshad <fuadar@xxxxxxxxx> wrote:
> i'm guessing they want a stack trace from the core
> dump
> metlaink Note:1812.1 will help you in that effort
>
> dba1 mcc <mccdba1@xxxxxxxxx> wrote:
> We have ORACLE 9.2.0.6 installed on REDHAT AS 3.4.
> While we doing import, there has core dump happen. I
> send core dump file and other informations to ORACLE
> support. ORACLE support engineer refuse to read core
> dump file and asked me read core dump file then tell
> him what wrong on core dump file.
>
> Does anyone know how to read LINUX core dump file?
>
> Thanks.
>
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Pete Barnett
Lead Database Administrator
The Regence Group
pnbarne@xxxxxxxxxxx
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