RE: Oracle support problems
- From: "Crisler, Jon" <Jon.Crisler@xxxxxxx>
- To: <sxmte@xxxxxxxxxxxxxxxx>, "Oracle L" <oracle-l@xxxxxxxxxxxxx>
- Date: Thu, 23 Jul 2009 17:00:03 -0400
Go in on Metalink and check your license report for that CSI and see if
supports shows up. If you paid for it and it does not show up, this
sounds like a fix for your salesperson or Oracle Customer Support line.
-----Original Message-----
From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Maureen English
Sent: Wednesday, July 22, 2009 4:55 PM
To: Oracle L
Subject: Oracle support problems
Has anyone else had a recent problem with their support contract
changing unexpectedly?
I'm trying to download cpu patches for 9i databases. We *did* have
extended support,
and I was able to download the April cpu patch back in April. I'm
currently unable
to download any 9i patches and get a message saying we have only a
standard support
contract. In April we had extended support and I'm pretty sure no on
forgot to pay
the bills....
- Maureen
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