Almost always, we figure out the issues long before a Sev 2 gets enough
traction from Oracle. I also deal with E-Business Suite and the situation
is not different. I'm yet to come across the analysts are in queue
phenomena yet.
I had two Sev 1 open over the weekend in EBS and we ended up identifying
the problem and solution before Oracle support did.
If you have all the time in the world, they'll eventually fix your issue.
But if it's urgent, I'd rather have competent in house team.
Regards, Jithin
On 11-Apr-2016 11:20 PM, "RajeevGM" <rprabha01@xxxxxxxxx> wrote:
Sherrie,
My experience, for any non-Sev1 SRs, the turn
around time varies..
Anyway, could you please describe the issue/
errors visible on the standby db ?
Rajeev
On Apr 11, 2016, at 1:29 PM, Sherrie Kubis <Sherrie.Kubis@xxxxxxxxxxxxxxxxxx> wrote:
because it's not a down system it can't be a Sev 1, and now I know that
Anyone else have this kind of experience with Oracle Support?
I opened a ticket for a hosed standby on Saturday. I understand that
and the music was so loud I couldn't hear the person. I asked if she would
Now it is Monday afternoon. I called support to ask what the status is,
engineers are only working Sev 1 tickets right now, they have a backlog.
Then I called back again (no music this time) and was told support
third-party support and dropping maintenance, as most of our Districts are
Because of budget cuts my management has asked me to think about
District are public records. All e-mails sent to and from this address are
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Sherrie Kubis
Sr. Oracle DBA
Information Technology Bureau
Southwest Florida Water Management District
2379 Broad Street
Brooksville, FL 34604-6899
352.796.7211 x4033
sherrie.kubis@xxxxxxxxxxxxxxxxxx
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