Hi David,Regarding http://www.dbazine.com/burleson20.shtmlDavid wrote: "But do you really think that Oracle Support has ever told anyone to call HIM to solve their performance problems (his article makes this claim)?" Hm, what I wrote was this: "- We called MetaLink Support and we don’t understand their instructions. They said that we could call you." Yes, I get referral calls from Oracle Support and MetaLink, always when a customer has no DBA or they have a vendor package running Oracle, and no in-house technical knowledge to send the required trace and dump files to Oracle support. David wrote: "(You) managed to insult some of my favorite Oracle authors". Um, my article refers to the "pontifications of theoreticians and ivory-tower academics", and I’m not aware of any Oracle authors who match that criteria. Which of your favorite Oracle authors are you referring to? ;-) You also claim that I insult the Rednecks of Alabama. I’ve been studying Redneck Theology for many years, and I’m making great progress. Check it out: http://www.dba-oracle.com/redneck.htm#progress Anyway, lighten up! I think we all take Oracle way-too seriously sometimes. . . . Sorry to ramble, but I’m still in-shock after reading something nice coming from Nuno Souto. . . . Take care, Y’all . . . . Regards,Donald K. Burlesonwww.dba-oracle.comwww.remote-dba.net ---------------------------------------------------------------- Please see the official ORACLE-L FAQ: http://www.orafaq.com ---------------------------------------------------------------- To unsubscribe send email to: oracle-l-request@xxxxxxxxxxxxx put 'unsubscribe' in the subject line. -- Archives are at //www.freelists.org/archives/oracle-l/ FAQ is at //www.freelists.org/help/fom-serve/cache/1.html -----------------------------------------------------------------