As of July 2011, the first year of free extended support for 10.2.0.5 is over. So access to CPU and new bug fixes requires adding extended support to your contract for a premium above your current support cost. The support document that explains premier vs extended vs sustaining and the associated timelines is on otn. On Nov 1, 2011, at 2:36 PM, Michael Schmitt <mschmitt@xxxxxxxxxxxx> wrote: > Hi All, > > We are trying to download the October CPU patch for Oracle 10g and the > download button is grayed out and says "you do not have permissions to > download patches". We were able to get the 11g patches. Anyone else having > the same issues? Was not sure if I needed to contact our rep or not > > Thanks in advance > > -- > //www.freelists.org/webpage/oracle-l > > -- //www.freelists.org/webpage/oracle-l