RE: No Oracle Support for 11g yet

  • From: "Robert Freeman" <robertgfreeman@xxxxxxxxx>
  • To: <Brandon.Allen@xxxxxxxxxxx>, "Peter McLarty" <p.mclarty@xxxxxxxxxx>, <oracle-l@xxxxxxxxxxxxx>
  • Date: Wed, 15 Aug 2007 12:09:07 -0600

Escalate the SR. What sev is it. If it's a 4 you could end up waiting 21
days... :-)

This is when I start getting nasty with support. I have little patience for
their lack of support when I sit and recall the cost of our annual support.
Yell, scream, and tell them to get a blasted duty manager if they can not
get their act in gear.

Sometimes, you have to make them HEAR you... :-) You should see the text in
some of the SR's I've done in the past.


Robert G. Freeman
Oracle Consultant/DBA/Author
Principal Engineer/Team Manager
The Church of Jesus Christ of Latter-Day Saints
Father of Five, Husband of One,
Author of various geeky computer titles
from Osborne/McGraw Hill (Oracle Press)
Oracle Database 11g New Features Now Available for Pre-sales on!
Sig V1.2

  -----Original Message-----
  From: oracle-l-bounce@xxxxxxxxxxxxx
[mailto:oracle-l-bounce@xxxxxxxxxxxxx]On Behalf Of Allen, Brandon
  Sent: Wednesday, August 15, 2007 10:11 AM
  To: Peter McLarty; oracle-l@xxxxxxxxxxxxx
  Subject: RE: No Oracle Support for 11g yet

  Yes, someone else on the list kindly referred me to that press release
yesterday and I passed it on to the support rep for my SR to see if that
would convince him to support me.  Unfortunately I'm still waiting for a
response 21 hours later . . .


  From: Peter McLarty [mailto:p.mclarty@xxxxxxxxxx]

  On that same point there is a press release on Oracle's website stating
the 11g is GA, time is 5am on the 14th, maybe your SR was just a fraction
too early

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