Jeff, you can find the support contract information listed at the url below and you can purchase contracts via the Oracle store. http://www.mysql.com/products/ From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Jeff C Sent: Tuesday, February 17, 2015 10:32 AM To: oracle-l@xxxxxxxxxxxxx Subject: MySQL Support I have a question about MySQL support. We currently have never used MySQL but recently purchased a 3rd party application that will run locally and use the free version of MySQL but my question is how do I get support. Do we need to purchase a support package from Oracle? I am not sure how much we will even need it but if there is issues with patch and I need to talk to someone what do I do? Does anybody have any experience with this? Thanks, Jeff