Re: My Oracle Support (arg!)
- From: Charles Schultz <sacrophyte@xxxxxxxxx>
- To: post.ethan@xxxxxxxxx
- Date: Wed, 28 Oct 2009 10:25:06 -0500
The guys on blogs.oracle.com/supportportal are actively monitoring comments
- I highly encourage you to post your case there. Although it may take a few
days for your comment and a reply to show up, they at least do get around to
them. =)
On Wed, Oct 28, 2009 at 10:09, Ethan Post <post.ethan@xxxxxxxxx> wrote:
> So I log into My Oracle Support, I have an small issue and click the
> feedback button and post my issue.
>
> I get an email saying my SR has been updated and to log in, click SR tab
> and have a look.
>
> I do the above, the list of SR's does not contain the referenced SR. It
> says "technical SR's only", I click around, what have you, can not figure
> out how to see "non-technical SR's."
>
> I click feedback again and explicitly explain that I can not reference the
> SR from the email and you are not allowed to reply to the email.
>
> Guess what I get?...Another email referencing a new SR which I can not seem
> to find. Great.
>
> Maybe I am thick and the solution to the above it rather obvious, but using
> My Oracle Support is one of those few times when I want to pick up my
> computer and throw it against a wall.
>
--
Charles Schultz
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