Re: More on Oracle Support
- From: Hemant K Chitale <hkchital@xxxxxxxxxxxxxx>
- To: <oracle-l@xxxxxxxxxxxxx>
- Date: Fri, 04 Apr 2008 22:19:50 +0800
I think that it would be good [for us] if Oracle would seperate
Product Support and Update Support.
We certainly want Update Support to continue.
But Product Support could be priced based on a combination of
a) Number of Calls (Incidents)
b) Complexity of Calls
There is [or used to be ?] an "Incident Support" option but
that doesnt differentiate by complexity / nature of calls.
Hemant K Chitale
http://hemantoracledba.blogspot.com
"There is more to life than increasing its speed."
Mohandas Gandhi Quotes
: http://www.brainyquote.com/quotes/authors/m/mohandas_gandhi.html
At 11:22 AM Friday, Alex Gorbachev wrote:
Well, the model of Oracle Support is flown in principle. You pay
pre- defined amount of support fees per year and the less they do for you,
the better the business. If there is competitive service available -
such approach could benefit only in very short term. But you can't
simply change support vendor - you do need updates and access to
support in some cases so you can't change them to another competitive
provider. Unless you are willing to change to another database but I'm
not sure if support from other DB vendors is better.
This is why existence of strong user communities, such as Oracle-L, is
great. If you need more than community support, there are other
service providers that can apply more intensive therapy to your Oracle
databases and, perhaps, provide special skills to deal with Oracle
Support. You can call it advanced support if you wish.
Hemant K Chitale
--
//www.freelists.org/webpage/oracle-l
Other related posts:
