This is absolutely the truth IMHO. Similar to consulting where the value of the consultant may not always be what they know personally, but *who* they know and can contact for answers when they don't know the answer personally. Usually the other "who's" are other consultants at the same firm, but I would also say that Oracle-L is sometimes among the "other who's". As usual...it's all about who you know :).
Dan Alex Gorbachev wrote:
However, the idea behind Premium support is the same - even though, you have a somewhat dedicated group of engineers, the primary benefit of such support is access to Oracle *internal* resources and knowledge base.
-- //www.freelists.org/webpage/oracle-l
