More on Oracle Support

  • From: "William Wagman" <wjwagman@xxxxxxxxxxx>
  • To: <oracle-l@xxxxxxxxxxxxx>
  • Date: Thu, 3 Apr 2008 16:40:35 -0700


I find myself again frustrated with Oracle support and I'm looking for
some feedback. I recently encountered difficulties with CRS functioning
on a two node cluster running on 32-bit linux with Oracle SE.
I opened an SR with Oracle and ultimately the problem was resolved by
turning off firewalls and insuring that SELinux was not enabled. I am
not completely aware of the firewall configurations as those are handled
by the system administrator. At any rate, when the problems were
resolved I asked the analyst for some information regarding firewall
configurations and CRS and he offered that if we have Linux support from
Oracle he could ask the linux group. He said this was a question re CRS
pre-requisites. I'm puzzled, I would expect that if these are in fact
CRS pre-requisites that Oracle should be able to answer them, after all,
isn't CRS an Oracle product? I'm not sure how to respond or if I am even
expecting too much from them. Any advice would be greatly appreciated.


Bill Wagman
Univ. of California at Davis
IET Campus Data Center
(530) 754-6208


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