RE: MOS credentials in EM12c
- From: TJ Kiernan <tkiernan@xxxxxxxxxxx>
- To: 'Courtney Llamas' <courtney.llamas@xxxxxxxxxx>, Oracle-l Digest Users <oracle-l@xxxxxxxxxxxxx>
- Date: Fri, 20 Feb 2015 19:30:18 +0000
It was 2. The server was temporarily taken out from behind proxy and it worked
perfectly.
The proxy is transparent, which works fine for web browsing, but evidently not
for logins via EM12c. Thank you for the specifics on the locations. We'll be
able to hide behind the proxy with that information.
Thanks,
T. J.
-----Original Message-----
From: Courtney Llamas [mailto:courtney.llamas@xxxxxxxxxx]
Sent: Friday, February 20, 2015 12:15 PM
To: TJ Kiernan; Oracle-l Digest Users
Subject: RE: MOS credentials in EM12c
I'd start with 2. If it's your acct, maybe you could try another persons
acct, but usually it's a lock down issue.
You need access to the following via 443/https
updates.oracle.com
support.oracle.com
ccr.oracle.com
login.oracle.com
aru-akam.oracle.com
can you see any error messages regarding these sites or MOS in the emoms*.log
files? ../gc_inst/em/GCDomain/sysman/logs
-----Original Message-----
From: TJ Kiernan [mailto:tkiernan@xxxxxxxxxxx]
Sent: Thursday, February 19, 2015 5:03 PM
To: Oracle-l Digest Users
Cc: TJ Kiernan
Subject: MOS credentials in EM12c
List,
I have managed to bring an EM12c server to life on OL6 and add the repository
host & db as targets. I'd like to install some Windows agents, but I can't get
EM12c to connect to Oracle Support. I have confirmed connectivity with No
Proxy, but when I enter my credentials, it returns " Unable to complete network
operation against My Oracle Support. Please check network connectivity to
Oracle Support Site."
Here's what I know
I can log into MOS web interface from the app server I get the same message
when attempting to supply garbage as credentials (it's not attempting to
validate my username & password) Sysadmins have whitelisted the application
server
I can conceive of this as a problem in at least one of 3 places:
1. There's some setting in Weblogic that I'm not familiar with preventing the
communication 2. There's some firewall rule blocking the port that EM is using
to connect to MOS 3. There's some setting on my MOS account preventing this.
(the more I think about this, the less likely it seems)
Has anyone run into this?
Thanks in advance,
T. J. Kiernan
Lead Database Administrator
National Pharmaceutical Services
P.O. Box 407 Boys Town, NE 68010
E-Mail: tkiernan@xxxxxxxxxxx
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