Re: MOS SR updates not showing dates anymore?
- From: Ingrid Voigt <GiantPanda@xxxxxxx>
- To: rjoralist2@xxxxxxxxxxxxxxxxxxxxx
- Date: Fri, 19 Oct 2012 17:08:38 +0200
Hi,
looks the same for me. There are no dates at all.
My values for "Last updated" are:
Monday -
10 days ago -
1+ month ago
...
4+ years ago
This is annoying not only for old SRs - which day is today and which was
Monday again?
Ingrid
On 19.10.2012 15:53, Rich Jesse wrote:
(shortened to stay below quotation limit)
> Hey all,
>
> Recently (this week?) the MOS interface shows ambiguous "1+ week ago" for
> the dates and times updated on SRs. It can make it very difficult to work
> on them when they're open for months, not worked on in weeks, and I'm asked
> for more information relating to a specific update that happened "1+ months
> ago".
>
> While our SR attention issues are much better (thanks to our sales guy
> contacting two Support managers for us!), I can't see any customer benefit
> for dumbing this down. If it's causing an issue for Support, make it the
> default, but give us technical folks the option of having actual dates.
>
> Can I assume everyone's SR interface has been affected?
>
> Rich
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