Re: MOS SR escalation?
- From: De DBA <dedba@xxxxxxxxxx>
- To: Guillermo Alan Bort <cicciuxdba@xxxxxxxxx>
- Date: Thu, 16 Aug 2012 11:24:05 +1000
Thanks all. Really obvious when you think about it.. I really do need a
coffee, don't I? ;)
Cheers,
Tony
On 16/08/12 11:13 AM, Guillermo Alan Bort wrote:
> SR Escalation can be done in one of two ways:
> 1) Update the SR asking for escalation (I find this rather violent, but
> it's the way Oracle wants it)
> 2) Call Oracle Support and ask for escalation (have your SR number ready).
>
> hth
> Alan.-
>
>
> On Wed, Aug 15, 2012 at 9:42 PM, De DBA <dedba@xxxxxxxxxx
> <mailto:dedba@xxxxxxxxxx>> wrote:
>
> <snip>
>
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