Niall, This one is better: "Since I cannot paste any AWR info into the SR " Dick Goulet Senior Oracle DBA/NA Team Lead PAREXEL International ________________________________ From: oracle-l-bounce@xxxxxxxxxxxxx [mailto:oracle-l-bounce@xxxxxxxxxxxxx] On Behalf Of Niall Litchfield Sent: Monday, July 26, 2010 12:23 PM To: ORACLE-L Subject: *****%$! MOS The HTML version this time. This is about the 4th time I've received a request from an analyst as follows I am afraid that Diagnostic file XXXX_NNNN.zip was successfully processed but not uploaded. Hence, it is not available to the SR.Please can you upload again. It's not as if the file actually contains anything relevant to my SR in this case. Here's a clue Oracle - if you give an end user a message "File XXX was uploaded to the SR" then make sure it's actually true. -- Niall Litchfield Oracle DBA http://www.orawin.info