Anand Rao schrieb: > also, you can ask for support to work on your SR during "your" working > hours if you are in the US of A. you can also request for the SR to be > worked upon in the US of A only and not in Elbonia (lovingly known as > Bangalore). how do you do that? how do you request not to route the SR to India? just by including a sentence like 'do not route to India' in the SR? regards, -ap -- Andreas Piesk a.piesk@xxxxxxx -- //www.freelists.org/webpage/oracle-l